Maintenance & Support

Maintenance & Support

Maintenance & Support Contracts

Digitechx offers many levels of support and network monitoring, to insure reliability and uninterrupted service. Depending on the level of service and operations, we have a support package for your company. We offer 3 levels of SLA’s from  best efforts to  24/7 network monitoring and mission critical response with  spare management options.

Bronze Maintenance Package

Time and material coverage

Best effort call outs

Response time is based on availability

Remote access diagnostics

 Silver Maintenance Package

Time and material coverage

Best effort call outs

48 Hour dispatch

Remote access diagnostics

Annual maintenance & performance reports

Optional spare replacement program

Gold Maintenance Package

All Inclusive coverage

24/7 network monitoring

Remote access diagnostics

24 Hour dispatch

Free software & firmware upgrades

Monthly maintenance & performance reports

Optional spare replacement program